The Studio Policies
These policies are in place to create a smooth, respectful experience for every client and allow us to provide consistent, high-quality care. Please review before booking.
BOOKING AND DEPOSIT POLICY
All appointments must be booked online. Same-day and walk-in appointments may be available when scheduling allows. If you’re looking to book same day or walk in, please call first so we can best accommodate you.
A deposit is required at the time of booking to reserve your appointment.
• Deposits are non-refundable
• Deposits may be transferred one time if proper notice is given
• The remaining balance is due at your appointment
Deposits secure your time and allow us to properly prepare for your service.
ACCEPTABLE PAYMENT METHODS
We accept cash, credit, and debit cards.
• A 3% processing fee applies to all card payments
• There is no fee for cash payments
• Cash App, Venmo, PayPal, Zelle, and other payment apps are not accepted
Payment is due at the time of service.
Cancellation & no-show policyWe require at least 24 hours’ notice to cancel or reschedule an appointment.
Appointment reminders are sent 48 hours and 24 hours before your scheduled time. You’ll have two opportunities to confirm, cancel, or reschedule.
• Cancellations made within 24 hours will result in forfeiture of your deposit
• No-shows will forfeit their deposit and may require prepayment for future bookings
These policies help us respect both your time and ours.
Late arrival policyClients are given a 5-minute grace period.
Arriving more than 5 minutes late will result in your appointment being canceled, and your deposit will not be transferable.
If a service provider is delayed more than 5 minutes, you will receive $5 off your remaining balance as a courtesy.
Studio Etiquette And Readiness ExpectationTo ensure a calm, professional environment for all clients, we ask that you arrive on time and ready for your service.
• Please silence your phone during your appointment
• Children and additional guests are not permitted unless previously approved
• Arrive clean and prepared according to service guidelines
This allows us to focus fully on your care and comfort.
pre-appointment intake formAll clients must have a completed intake form on file prior to receiving all services. A link to the form will be included in your confirmation email and text.
First-time guests must complete the form online before their appointment. Forms may need to be updated periodically for safety and liability reasons.
If your intake form is not completed, your service cannot begin.
Preparation and aftercare knowledgeWe strongly recommend reviewing our Wax Guide prior to your appointment.
Understanding preparation and aftercare plays a major role in comfort, results, and skin health.
If you have questions before your visit, we’re happy to help. Feel free to reach out to our team.
Have a question?
If you have questions about services, preparation, or booking, feel free to reach out to us. We look forward to caring for you and appreciate your understanding of our policies.